Effective Date: March 2026
1. Introduction
HARDGEAR® respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our apparel and gear. By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
To provide you with the best possible service, we collect the following types of information:
- Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping and billing address, phone number, and payment details.
- Automated Information: When you browse our store, we automatically receive your computer’s internet protocol (IP) address, browser type, device information, and details about how you interact with our website.
3. How We Use Your Information
Any information collected through this website is used solely for order processing, communication, and improving our services. Specifically, we use your data to:
- Process and fulfill your orders, including sending order confirmations and shipping updates.
- Respond to your customer service inquiries and support requests.
- Screen our orders for potential risk or fraud.
- Improve our website design and product offerings based on user behavior.
4. Sharing Your Information
We value your trust. We do not sell or share personal information with third parties except where required to fulfill services or comply with legal obligations. This means we only share necessary details with trusted third parties such as:
- Shipping Carriers: To deliver your gear (e.g., Canada Post, USPS).
- Payment Processors: To securely handle your credit card transactions.
- Legal Compliance: When required by law to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
5. Cookies and Tracking Technologies
Our website uses “cookies” to enhance your shopping experience. Cookies are small data files stored on your device that help us remember your cart items, understand your preferences, and track website traffic. You can choose to disable cookies through your browser settings, but doing so may affect your ability to use certain features of our store.
6. Data Security
We implement reasonable security measures and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Your payment information is encrypted and processed securely.
7. Your Rights
You have the right to access, correct, update, or request the deletion of the personal information we hold about you. If you would like to exercise any of these rights, please reach out to us using the contact details provided below.
8. Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: 93@hardgear.com
- Phone: 1-888-410-0440
- Mailing Address: HARDGEAR Inc. PO Box 195 Sydenham, ON K0H 2T0 Canada
